---
title: "Bespoke link of our e-commerce websites with the Zoho CRM - Light Bulb Web Design Blog - Light Bulb Web Design in Carlisle, Cumbria, and the UK - The UK Creative Agency who delivers"
description: "A case study on how we worked with one of our clients to link their ecommerce website with their Zoho CRM account"
url: "https://www.lightbulbwebdesign.co.uk/website-design-blog/entry/linking-our-e-commerce-solution-with-a-crm"
date: "2026-06-05T22:11:20+00:00"
language: "en-GB"
---
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# EYFS Resources: E-Commerce CRM link case study
[Website Design](https://www.lightbulbwebdesign.co.uk/website-design-blog/categories/website-design) [E-Commerce](https://www.lightbulbwebdesign.co.uk/website-design-blog/categories/e-commerce)
[Chris Wilcox](https://www.lightbulbwebdesign.co.uk/website-design-blog/blogger/chris)
Wednesday, 07 March 2018
5126 Hits
[  ](//www.lightbulbwebdesign.co.uk/images/easyblog_articles/52/ecommerce-crm-integration.jpg "E-Commerce Website Design with Zoho CRM Link")
In the middle of 2017 we launched a new website for [EYFS Resources](https://www.eyfsresources.co.uk "EYFS Resources"), which included a large e-commerce solution to cater for a wide range of products.
We spoke before the work started on whether a link could be created in the future with their existing CRM platform, called [Zoho](https://www.zoho.eu/ "Zoho CRM"). Whilst not a requirement at launch, it was something that would be needed at some point in time.
At the end of 2017, we got asked to look at the options alongside Zoho themselves - we arranged a quote directly from the e-commerce platform provider and Zoho asked for quotes from their own providers.
When all prices were in, the quotation from our e-commerce platform presented the best value for money - whilst being the cheapest, their work guaranteed long-term support for any updates to the platform, meaning EYFS Resources would have a website that continuted to provide a stable solution for years to come.
The overall project involved managing the requirements from our client as well as managing the testing and test website access for the company providing the work. We set up a second copy of the website to trial the initial beta software on, before installing and configuring the software on the live website.
Overall, the work took approximately 6 weeks, with a small number of software versions involved to get the final required result. An automated server task was set up to synchronise the data between the website and the CRM on a regular basis, meaning the data within Zoho is always up to date.
The project management aspect of website design is often overlooked, as even for small websites with only a couple of pages, we need to manage the work involved and liaise with our clients throughout the design process, leading through to completion.
For larger websites such as [www.eyfsresources.co.uk](https://www.eyfsresources.co.uk "EYFS Resources"), project management is essential - agreeing the right processes and timescales, making sure all aspects of the work are accounted for and agreed, to make sure that the end result is better than expected!
We'd love to work with you on your next website design project, so why not [get in touch](https://www.lightbulbwebdesign.co.uk/contact-light-bulb-web-design "Contact Light Bulb Web Design in Carlisle")!
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#### About the author
[  ](https://www.lightbulbwebdesign.co.uk/website-design-blog/blogger/chris)
### [Chris Wilcox](https://www.lightbulbwebdesign.co.uk/website-design-blog/blogger/chris)
[ ](https://www.lightbulbwebdesign.co.uk) [ Subscribe to updates from author ](https://www.lightbulbwebdesign.co.uk/javascript:void(0);) [ Unsubscribe to updates from author ](https://www.lightbulbwebdesign.co.uk/javascript:void(0);) [ Chris Wilcox ](https://www.lightbulbwebdesign.co.uk/website-design-blog/blogger/chris)
Chris is the founder and lead strategist at Light Bulb Web Design, a UK‑based creative agency specialising in psychology‑driven, AI‑ready websites for professional service businesses. From law firms and financial practices to property and consultancy brands, he helps organisations turn underperforming websites into high‑trust, high‑converting digital assets.
With a background rooted in web design, technology, and human‑centred strategy, Chris writes about the real issues holding most websites back; unclear messaging, bloated builds, weak trust signals, and structures that search engines and AI simply can’t interpret. His work blends behavioural insight, technical precision, and a deep understanding of how people make decisions online.
Chris speaks at industry events, sharing practical, no‑nonsense guidance on AI‑aware optimisation, digital trust, and the future of web strategy. When he’s not building or refining websites, he’s exploring the intersection of technology, psychology, and business growth - and helping service‑based brands show up online with clarity, confidence, and credibility.
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